If an error occurs while a document is being sent or received, an error code is displayed on the job log in the Status Monitor/Cancel screen, and is included in various reports. Check what the error code is, and then take the required steps to solve the problem. (See "Overview of This Function" and Chapter 15 "Appendix," in Getting Started.)
For explanations of messages that are not listed here, see "Problem Solving."
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NOTE
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If a send job is cancelled, <STOP> is printed in the Results column on the Send report.
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Cause 1
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Different sized originals were scanned without setting the Different Size Originals mode.
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Remedy
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Set the Different Size Originals mode, and then try scanning again.
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Cause 2
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Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.
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Remedy
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Set the Different Size Originals mode, and then try scanning again.
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Cause
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Communications that take longer than the preset time (64 minutes) caused the error.
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Remedy 1
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Reduce the resolution or divide the document into two or more parts, and then try sending the document again. (See "Resolution Settings.")
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Remedy 2
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When receiving a document, ask the remote party to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it.
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Cause 1
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The recipient did not answer within 35 seconds.
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Remedy
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Confirm that the recipient's machine is able to communicate, and then try again.
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Cause 2
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The receiving machine is not a G3 fax.
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Remedy
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Check the type of machine that the recipient has.
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Cause 1
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There is no paper.
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Remedy
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Load paper. (See "Main Unit" and "Paper Deck Unit-A1/Paper Deck Unit-D1(Optional).")
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Cause 2
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The paper drawer is not correctly inserted into the machine.
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Remedy
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Insert the paper drawer properly. (See "Loading Paper.")
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Cause
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The document that you are sending is not placed correctly.
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Remedy
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Place the document properly into the feeder or on the platen glass, and try sending again.
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Cause 1
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The document could not be sent because the receiving fax machine was out of paper.
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Remedy
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Ask the recipient to load paper into their fax machine.
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Cause 1
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The recipient's machine did not respond when your machine redialed.
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Remedy
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Confirm that the recipient's machine is able to communicate, and then try again.
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Cause 2
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The documents could not be sent because the recipient's machine was performing another task.
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Remedy
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Confirm that the recipient's machine is able to communicate, and then try again.
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Cause 3
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The settings on your machine do not match the settings on the recipient's machine.
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Remedy
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Check that the settings on your machine match those on the recipient's machine, and that the recipient's machine is able to communicate, and try again.
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Cause
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When sending fax from the Remote Fax client machine, the document cannot be sent because there was insufficient memory available in the Remote Fax Server.
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Remedy 1
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Wait a few moments, and then try again after the other send jobs in the Remote Fax Server are complete.
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Remedy 2
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Delete unnecessary documents and documents with errors from the Remote Fax Server to make more memory available.
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Cause 1
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Forwarding could not be performed because all of the addresses stored in the specified group destination have been deleted, or a Mail Box is specified as the group destination.
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Remedy
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Re-enter the group destination, and try sending again.
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Cause 2
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When transmitting to a destination stored in the Address Book, transmission could not be performed because the specified destination stored in the Address Book was deleted while the documents were waiting to be sent.
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Remedy
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Re-enter the destination in the Address Book, and try sending again.
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Cause 3
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Transmission via fax driver is not allowed.
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Remedy
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Allow Fax Driver TX in Send in Function Settings (Settings/Registration) is set to 'Off'. Set Allow Fax Driver TX to 'On'. (See "Setting Whether to Allow Sending Using the Fax Driver.")
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Cause
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A telephone line not connected to the Remote Fax server machine was specified when sending fax from the Remote Fax client machine.
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Remedy
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First, check the telephone line number for the server machine. (See "Fax Line Settings.") Then, set the correct telephone line number for the server machine in Remote Fax TX Settings on the client machine.(See "Remote Fax TX Settings.")
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Cause 1
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The document could not be sent because there was insufficient memory available.
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Remedy
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Delete unnecessary documents and documents with errors to make more memory available. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
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Cause 2
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Data that contains more than 1,000 pages is received.
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Remedy
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This machine can print or store up to 999 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages.
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Cause 3
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Delayed sending or redial failed because the image data is not stored in memory.
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Remedy 1
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Try scanning the document again, and then resend.
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Remedy 2
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Press [Direct Send] when trying again.
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Cause 4
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When sending fax to the multiple destinations, the document cannot be sent because there was insufficient memory available.
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Remedy 1
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Delete unnecessary documents and documents with errors to make more memory available.
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Remedy 2
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Divide the document into two or more parts.
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Remedy 3
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Resend the document at a lower resolution.
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Cause
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When sending fax from the Remote Fax client machine, the document cannot be sent because there was insufficient memory available in the Remote Fax Server.
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Remedy 1
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Delete unnecessary documents and documents with errors to make more memory available.
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Remedy 2
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Divide the document into two or more parts.
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Remedy 3
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Resend the document at a lower resolution.
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Cause
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A subaddress is not set in the recipient's machine.
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Remedy
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Try sending the document without a subaddress, or request that the recipient set the same subaddress as the sender's subaddress.
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Cause
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A password is not set in the recipient's machine.
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Remedy
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Try sending the document without a password, or request that the recipient set the same password as the sender's password.
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Cause
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The subaddress and/or password do not match.
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Remedy
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Check the subaddress and/or password of the recipient's machine, make sure that the subaddress and password you are sending with the document matches the recipient's, and then try again.
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Cause
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The document could not be sent because there was insufficient memory available.
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Remedy 1
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Resend the document at a lower resolution.
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Remedy 2
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Delete unnecessary documents and documents with errors to make more memory available. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
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Remedy 3
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If this problem occurs frequently, contact your local authorized Canon dealer.
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Cause 1
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The specified Department ID does not exist, or the password has changed.
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Remedy
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Enter the correct Department ID or password using
 -  (numeric keys) on the control panel, and then try sending again. |
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Cause 2
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The Department ID or password was changed during the job.
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Remedy
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Try performing the job again with the new Department ID and password. If you do not know the password, contact your System Manager.
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Cause 3
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<Allow Printer Jobs with Unknown IDs> in Department ID Management in Management Settings (Settings/Registration) is set to 'Off'.
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Remedy
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Set <Allow Printer Jobs with Unknown IDs> in Department ID Management in Management Settings (Settings/Registration) to 'On'. (See "Accepting Print and Scan Jobs with Unknown IDs.")
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Cause 4
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The document cannot be sent because the authentication failed between the Remote Fax client machine and Remote Fax Server.
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Remedy
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If the Department ID is set in the Remote Fax Server, log in to the Remote Fax client machine with the Department ID and password registered in the Remote Fax Server.
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Cause
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The document could not be sent because the memory is full.
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Remedy 1
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Wait a few moments, and then try again after the other send jobs are complete.
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Remedy 2
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Do not send the document to too many recipients at the same time. Send the document to a smaller number of recipients.
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Cause
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The memory for the image data is full.
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Remedy 1
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Wait a few moments, and then try again after the other send jobs are complete.
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Remedy 2
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Delete documents stored in the Mail Box and Fax/I-Fax Inbox. If the machine still does not operate normally, turn the main power OFF, and then back ON. (See "Main Power and Control Panel Power.")
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Cause
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An error occurred while reading address information from the Address Book.
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Remedy
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Check the address settings. If the machine still does not operate normally, turn the main power OFF, and then back ON. (See "Main Power and Control Panel Power.")
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Cause
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The Address Book is being imported or exported from the Remote UI, or it is being used by another sending component.
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Remedy
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Wait until the Address Book Import/Export function from the Remote UI or the other sending component is complete, and then try sending again.
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Cause
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The Mail Box and Fax/I-Fax Inbox memory is full.
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Remedy
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Delete the unnecessary documents stored in the Mail Box and Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
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Cause
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The maximum number of documents is already stored in the Mail Box and the Fax/I-Fax Inbox.
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Remedy
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Delete the unnecessary documents stored in the Mail Box and Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
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Cause
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The document in the Mail Box and the Fax/I-Fax Inbox was deleted before its link was sent via e-mail.
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Remedy
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Store the necessary document in the Mail Box and the Fax/I-Fax Inbox again, and then try to send the link via e-mail.
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Cause
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A TCP/IP error occurred while sending fax from the Remote Fax client machine. (Socket, Select error, etc.)
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Remedy
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Check the network cables and connectors. If the machine still does not operate normally, turn the main power OFF, and then back ON.
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Cause 1
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The document cannot be sent from the Remote Fax client machine because TCP/IP is not functioning correctly.
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Remedy
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Check TCP/IP Settings in Network in Preferences (Settings/Registration).
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Cause 2
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The IP address is not set.
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Remedy
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Check TCP/IP Settings in Network in Preferences (Settings/Registration).
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Cause 3
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When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.
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Remedy
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Check TCP/IP Settings in Network in Preferences (Settings/Registration).
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Cause 1
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The setting for Remote Fax Server Address is not correct.
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Remedy
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Check the Remote Fax TX Settings in Function Settings (Settings/Registration). (See "Remote Fax TX Settings.")
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Cause 2
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The Remote Fax Server has not been started.
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Remedy
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Check the Remote Fax Server.
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Cause 3
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The network is not connected.
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Remedy
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Check the status of the network.
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Cause 4
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Connection to the Remote Fax Server failed because connection to the DNS server failed.
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Remedy 1
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Check the DNS server name in E-Mail/I-Fax Settings in Send in Function Settings (Settings/Registration).
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Remedy 2
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Check that the DNS server is functioning normally.
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Cause
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You are sending a file to a destination to which you have no write permission.
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Remedy
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Check the destination setting.
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Cause
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Data that contains more than 1,000 pages is received.
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Remedy
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This machine can print or store up to 999 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages.
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Cause
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Could not save the received document in the Confidential Fax Inbox, as the memory of the Confidential Fax Inbox is full.
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Remedy
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Delete unnecessary documents stored in the Confidential Fax Inbox or the Memory RX Inbox. (See "Various Inbox Functions.")
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Cause 1
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There is insufficient memory remaining in the system.
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Remedy
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Check the system's available memory, and delete unnecessary documents in the Mail Box and Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
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Cause 2
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The memory for image data is full.
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Remedy
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Delete unnecessary documents to make more memory available. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
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Cause 3
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The scanned document cannot be stored because there are more than 2,000 documents in the specified Mail Box and Fax/I-Fax Inbox.
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Remedy
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Delete unnecessary documents from the specified Mail Box and Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
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Cause
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An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed.
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Remedy
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Check to see that the power plug is firmly inserted into the power outlet and that it is not in a situation where the power can easily be turned OFF. Try processing the job again, if necessary. (See "Main Power and Control Panel Power.")
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Cause 1
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A compression error occurred with the image data.
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Remedy
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Check the print settings, and try printing again.
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Cause 2
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An original was not scanned properly, or the orientation of the original was incorrect.
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Remedy 1
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Check the scan settings, and try scanning again.
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Remedy 2
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Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON.
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Cause
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Reserved communication jobs were cleared.
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Remedy
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Reserve the jobs again, if necessary.
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