If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel screen. (See "Status Monitor/Cancel.")
If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and Send Report. However, if a send job is cancelled, "STOP" is printed in the Results column on the Send Report. (See the Getting Started.)
Perform the necessary procedures according to the error code.
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Cause 1
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Different sized originals were scanned without setting the Different Size Originals mode.
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Remedy
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Set the Different Size Originals mode, and then try scanning again.
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Cause 2
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Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.
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Remedy
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Set the Different Size Originals mode, and then try scanning again.
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Cause 1
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There is no paper.
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Remedy
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Load paper. (See "Maintenance.")
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Cause 2
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The paper drawer is not inserted correctly into the machine.
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Remedy
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Insert the paper drawer properly. (See "Maintenance.")
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Cause
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Documents could not be received because there was insufficient memory available.
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Remedy
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Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Fax/I-Fax Inbox" and "Access Stored Files.")
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Cause 1
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The current job was interrupted.
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Remedy
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Try processing the job again.
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Cause 2
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An error occurred because the main power switch was turned OFF while a job was being processed.
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Remedy
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Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See "Main Power and Control Panel Power.")
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Cause
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The memory media, server, or Advanced Space became full, or the maximum number of files that can be saved in the root directory (the top folder inside the memory media) was reached.
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Remedy
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Delete unnecessary files in the memory media, server, or Advanced Space, or create a new folder and move existing files to that folder to organize the files in the root directory.
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Cause
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While the data, such as image data, was being transferred to the memory media, some error occurred because the unauthorized character was included in the file name.
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Remedy
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Rename the file.
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Cause
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The job failed because the same file name existed. Generally, if the same file name exists, a file will be automatically renamed by appending a number, which ranges from 1 to 999, to the end of its file name to avoid naming conflicts. However, this error occurred because the file with the same number already added to its file name existed.
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Remedy
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Rename the file, and then write the data again.
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Cause
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The job failed because the write protect switch of the memory media was turned ON.
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Remedy
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Turn OFF the write protect switch of the memory media.
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Cause 1
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The job failed because the memory media was removed from the USB port or the Network Place was deleted while the job was in progress.
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Remedy
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Confirm that the memory media is properly inserted or the Network Place is existed, and then write the data again.
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Cause 2
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While data, such as image data, was being transferred to the memory media, some error occurred. (The connected memory media may be formatted with an unsupported file system.)
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Remedy
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Check the status of the memory media and confirm that it is formatted with the file system that the machine supports (FAT32). Then, perform the operation again.
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Cause 3
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The file size has reached the limit.
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Remedy
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Reduce the resolution or delete pages, and then try processing the job again.
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Cause
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The length of the full path to the specified file (or folder) exceeded the supported limit.
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Remedy
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The limit of the length of the full path is 256. Shorten the file name to be written.
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Cause
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The files or folders cannot be stored because the number of files or folders that can be stored has reached the limit.
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Remedy
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Change the storage.
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Cause
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The files cannot be stored because there are too many jobs waiting to be stored.
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Remedy
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Try storing the files again after the previous job finishes being stored.
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Cause
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The files are already locked by the other operations.
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Remedy
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Wait a few moments, and try processing the job again.
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Cause 1
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The specified Department ID does not exist, or the password has changed.
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Remedy
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Enter the correct Department ID or password using
 -  (numeric keys) on the control panel, and try again. |
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Cause 2
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The Department ID or password was changed while the machine was processing a job.
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Remedy
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Change the Department ID and password, and try again. If you do not know the password, contact your System Manager.
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Cause 3
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<Allow Printer Jobs with Unknown IDs> is set to 'Off'.
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Remedy
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Set <Allow Printer Jobs with Unknown IDs> to 'On'. (See "Accepting Print and Scan Jobs with Unknown IDs.")
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Cause
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The hard disk is full, and no more images can be scanned.
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Remedy 1
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Wait a few moments, and try scanning again after the current send jobs complete.
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Remedy 2
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Erase documents stored in the Mail Box and the Fax/I-Fax Inbox. If the machine still does not operate normally, turn the main power OFF, and then back ON again. (See "Main Power and Control Panel Power.")
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Cause
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The Mail Box and the Fax/I-Fax Inbox memory is full.
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Remedy
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Erase unnecessary documents stored in the Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")
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Cause
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The maximum number of documents are already stored in the Mail Box and the Fax/I-Fax Inbox.
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Remedy
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Erase unnecessary documents stored in the Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")
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Cause
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You could not execute the job because a service call message is being displayed.
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Remedy
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Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See "Main Power and Control Panel Power.")
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Cause
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An error occurred while sending to the URL of a User Inbox.
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Remedy
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Contact your System Manager.
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Cause
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You do not have the access privilege to the specified directory.
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Remedy
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Set the access privilege to the directory in the server, resend the file to the directory with the access privilege, or contact your System Manager.
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Cause
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You cannot print because the set page limit total has been reached.
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Remedy
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Contact your System Manager.
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Cause
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A communication error occurred between your machine and a cascade copy printer.
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Remedy
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Check the network connection, and try again. If communication errors continue, contact your System Manager.
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Cause
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Unable to connect to a cascade copy printer.
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Remedy
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Check the network connection, and try again. If the machine still does not operate normally, contact your System Manager.
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Cause
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A communication error occurred in a cascade copy printer.
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Remedy
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Check the network connection to the cascade copy printer, and try again. If the machine still does not communicate with the cascade copy printer, contact your System Manager.
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Cause 1
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The Department ID and password set on the host machine do not match those registered in the cascade copy printers.
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Remedy 1
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Register your Department ID and password in the cascade copy printers.
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Remedy 2
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Use a cascade copy printer in which your Department ID and password are registered.
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Cause 2
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Reserved or current print jobs cannot be performed because the Department ID and password have been deleted, or the password has been changed.
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Remedy
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Try again with the Department ID and password that are registered. Register the Department ID and password. If you do not know the password, contact your System Manager.
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Cause
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Device information could not be delivered because the client machine is processing a job.
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Remedy
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Try delivering device information again after the client machine finishes processing the job.
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Cause
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Device information could not be delivered because a screen relating to the device information to be delivered is being processed.
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Remedy
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Try delivering the device information again after the screen is cleared from the client machine. (See "Checking the Communication Log.")
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Cause 1
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There is insufficient memory remaining in the system.
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Remedy
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Check the system's available memory, and delete any unnecessary documents stored in the Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")
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Cause 2
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The machine's memory is full.
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Remedy
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Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Fax/I-Fax Inbox" and "Access Stored Files.")
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Cause 3
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The scanned document cannot be stored because there are more than 2,000 documents in the specified Mail Box and the Fax/I-Fax Inbox.
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Remedy
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If there are a large number of documents, delete the unnecessary ones from the specified Mail Box and the Fax/I-Fax Inbox. (See "Fax/I-Fax Inbox" and "Access Stored Files.")
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Cause
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An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed.
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Remedy
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Check to see that the power plug is firmly inserted into the power outlet and that it is not in a situation where the power can easily be turned OFF. Try processing the job again, if necessary.
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Cause 1
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When trying to print a large number of pages, the job is not performed due to insufficient memory resources.
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Remedy
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Reduce the number of pages to print, or perform the print job again when no other jobs are reserved.
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Cause 2
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The job could not be processed, because it was cancelled from the printer driver while the print data was being sent to the machine.
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Remedy
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Try printing again.
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Cause 3
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The spool memory is full when Use Spool Function in Network in Preferences (from the Settings/Registration screen) is set to 'On', therefore, data received from the host could not be spooled.
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Remedy
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Set Use Spool Function in Network in Preferences (from the Settings/Registration screen) to 'Off', and try sending the print data again. (See "Communication Environment Setup.")
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Cause 4
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The maximum number of receivable data exceeds the receive limit.
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Remedy
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Try printing the documents again after all current jobs are complete. If you still cannot print, check the sent data.
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Cause 5
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The number of secured documents exceeded the maximum limit that can be reserved at a time.
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Remedy
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Print or erase the secured documents that are stored in the machine, and try printing again. (See "Secured Print," "Cancelling Print Jobs," and "Form Feeding Print Data.")
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Cause
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Device information could not be delivered because the client machine has Restrict Receiving Device Information in Device Information Delivery Settings in Management Settings (from the Settings/Registration screen) set to 'On'.
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Remedy
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Try delivering device information again after setting Restrict Receiving Device Information in Device Information Delivery Settings in Management Settings (from the Settings/Registration screen) to 'Off'. (See "Restricting the Reception of Device Information.")
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Cause
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Device information could not be delivered because a language that the client machine cannot handle was included in the device information.
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Remedy
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Contact your local authorized Canon dealer.
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Cause
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The job was cancelled because there was not enough free space on the hard disk to store the temporary data.
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Remedy
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Contact your System Manager.
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Cause
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Data reception timed out, or the job was cancelled at the host.
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Remedy
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Check that the network is functioning properly, and then try printing again.
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Cause
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There is a problem with the print data sent from an external application.
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Remedy
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Check the settings of the data sent to the machine, make sure they are compatible with the machine, and try sending the data again.
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Cause 1
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A compression error occurred with the image data.
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Remedy
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Check the print settings, and try printing again.
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Cause 2
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An original was not scanned properly, or the orientation of the original was incorrect.
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Remedy 1
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Check the scan settings, and try scanning again.
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Remedy 2
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Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON.
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Cause 1
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A paper jam occurred during printing.
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Remedy
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Try printing again.
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Cause 2
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You tried to print on a transparency sheet not made for this machine.
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Remedy
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Load transparencies made for this machine into the machine, and then try printing again.
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Cause
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An error occurred while processing PDL data or image data.
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Remedy
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Confirm the print settings you made when printing from a computer.
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Cause 1
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The booklet trays have exceeded their stacking limits. (See the Getting Started.)
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Remedy
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Change the print data or print settings, and try printing again.
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Cause 2
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A combination of settings that is not supported was set.
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Remedy
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Change the print data or print settings, and try printing again.
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Cause 3
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Data that is not guaranteed to be compatible was printed.
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Remedy
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Change the print data or print settings, and try printing again.
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Cause
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An error occurred while processing PDL data or image data.
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Remedy
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Check the settings, and try printing again.
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Cause
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A function related to performing jobs is restricted.
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Remedy
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Contact your System Manager.
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Cause
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You cannot scan or print the document because it has Scan Lock Information embedded.
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Remedy
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Check the Scan Lock Information or contact your System Manager.
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Cause
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The destination which is registered in [Favorite Settings] cannot be updated even when an address book is acquired from another imageRUNNER ADVANCE/imagePRESS series connected to the network.
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Remedy
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Register [Favorite Settings] using the touch panel display of the machine.
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Cause
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You cannot execute the job because some error occurred on the network.
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Remedy
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Check the length of the path, access privilege, and the use of the files or folders.
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