This section explains the various messages that appear on the touch panel display, along with possible causes and remedies.
For explanations of messages that are not listed here, see "Using the Machine to Send/Receive a Fax," "Scan and Send," "Quick Menu," "Network," "MEAP," "Security," and "Optional Products/Software."
If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.
Self-diagnostic error messages appear on the touch panel display at the following times:
When scanning or printing cannot be performed because of an operational error.
When you need to make a decision or take some action during scanning, copying, or printing.
When you need to make a decision or take some action while browsing the network.
The following is a list of self-diagnostic error messages, along with their possible causes and remedies.
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Cause 1
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The machine has run out of paper. No more prints can be made.
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Remedy
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Load paper. (See "Maintenance.")
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Cause 2
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The paper drawer is not correctly inserted.
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Remedy
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Insert the paper drawer as far as it will go. (See "Maintenance.")
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Cause
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The optimum paper size selected by the Automatic Paper Selection mode is not available in the machine.
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Remedy 1
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Load the indicated paper size into the machine. If you press
 while this message is displayed, prints are made with the currently selected paper size. |
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Remedy 2
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If the message continues to be displayed even if the indicated paper size is loaded, set Paper Drawer Auto Selection On/Off in Function Settings (from the Settings/Registration screen) for that paper drawer to 'On'. (See "Setting the Paper Drawer Auto Selection On/Off.")
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Cause
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Scanning was stopped due to a problem with the feeder.
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Remedy
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Arrange the originals in page order with the first page on top. Place the originals back into the feeder's original supply tray, and press
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Return page 1 to the top, and then press the Start key. (Data for the scanned original has exceeded limits on the size that can be handled by this machine. Automatically adjust settings and try again.)|
Cause
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Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle.
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Remedy
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Try scanning the original again from the first page. If scanning is still not possible, reduce the Sharpness mode setting, and select [Text] for the original type.
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Scanning has stopped because the size of the data for the scanned original exceeds the limit. Scanning may be possible if [Sharpness] is reduced and the type of original is set to [Text].|
Cause
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Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle.
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Remedy
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Reduce the Sharpness mode settings, and select [Text] for the original type.
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Cause
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Prints from the previous job remain in the output tray.
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Remedy
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Remove the prints remaining in the output tray. Printing automatically resumes.
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Cause
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Prints from the previous job remain in the Booklet tray of the Booklet Finisher.
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Remedy
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Remove the prints remaining in the Booklet tray. Printing automatically resumes.
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Replace toner cartridge.|
Cause 1
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Printing will not be possible soon because the toner is running low.
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Cause 2
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Printing is not possible because the toner has run out.
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Remedy
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Replace the toner cartridge. (See "Replacing the Toner Cartridge.")
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Cause
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The specified mode requires that the original be placed on the platen glass, but there is no original on the platen glass.
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Remedy
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Place the original on the platen glass.
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Cause
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An original remains on the platen glass.
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Remedy
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Remove the original from the platen glass, and place the new original.
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Cause
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The machine cannot scan your original using the feeder. An original is placed in the feeder and on the platen glass.
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Remedy
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Remove the original from the feeder.
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Cause
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The feeder's scanning area is dirty.
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Remedy
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Clean the feeder's scanning area. (See "Cleaning the Original Scanning Area of the Feeder (Duplex Color Image Reader Unit ).")
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Cause
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The feeder's scanning area is dirty.
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Remedy
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Clean the feeder's scanning area. (See "Cleaning the Original Scanning Area of the Feeder (Duplex Color Image Reader Unit ).")
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Cause
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The machine is performing an automatic gradation adjustment.
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Remedy
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Wait for the machine to finish the automatic gradation adjustment. When the adjustment is complete, printing automatically resumes.
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Cause
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The machine is in the process of cleaning the drum.
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Remedy
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Wait for the machine to finish cleaning the drum. When cleaning is complete, printing automatically resumes.
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Cause
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Output from a previous job remains in the output area of the Document Insertion/Folding Unit.
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Remedy
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Remove the paper in the output area of the Document Insertion/Folding Unit.
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Cause
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The cover of the optional equipment is open.
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Remedy 1
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Check that the cover of the Paper Deck Unit-A1 or Paper Deck Unit-D1 is closed.
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Remedy 2
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Check that the cover of the Staple Finisher or Booklet Finisher is closed.
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Remedy 3
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Check that the cover of the Document Insertion/Folding Unit or Document Insertion Unit is closed.
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Remedy 4
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Check that the cover of the External 2 Hole Puncher, External 2/4 Hole Puncher, or External 4 Hole Puncher is closed.
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Cause
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There are no staples in the staple cartridge of the Staple Finisher or Booklet Finisher stapler unit.
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Remedy
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Replace the staple cartridge of the Staple Finisher or Booklet Finisher stapler unit. (See "Replacing the Staple Cartridge in the Stapler Unit.")
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Cause
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The punch waste tray of the External 2 Hole Puncher, External 2/4 Hole Puncher, or External 4 Hole Puncher is full or almost full.
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Remedy
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Remove the punch waste in the punch waste tray of the External 2 Hole Puncher, External 2/4 Hole Puncher, or External 4 Hole Puncher. (See "Removing Punch Waste.")
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Cause
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There are no staples in the staple cartridge of the Booklet Finisher saddle stitcher unit.
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Remedy
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Replace the staple cartridge of the Booklet Finisher saddle stitcher unit. (See "Replacing the Staple Cartridge in the Saddle Stitcher Unit.")
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Cause
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The Department ID and password you entered are not registered.
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Remedy
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Contact the system manager of your Department for the correct Department ID and password.
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Cause
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The hard disk is not functioning properly, or is not attached.
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Remedy 1
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Contact your local authorized Canon dealer.
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Remedy 2
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If the Removable HDD Kit is installed, check the hard disk.
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