This section describes how to resolve basic printing problems.
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Cause
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Communication via the IP address of a computer in which you intend to install a driver is not permitted in [Firewall Settings] on the Network screen.
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Remedy
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If you intend to print using TCP/IP, in order to install the printer driver correctly, communication via the IP address of the computer on which you intend to install the driver must be permitted in [Firewall Settings] on the Network screen. Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the Network screen of the machine. (See step 8 in "TCP/IPv4 Settings," or step 6 in "TCP/IPv6 Settings.")
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Cause
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Communication via the IPv4 address of a computer in which you intend to install a driver is not permitted in [Firewall Settings] on the Network screen.
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Remedy
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If you are using an SMB/CIFS network, in order to install the printer driver correctly, communication via the IPv4 address of the computer on which you intend to install the driver must be permitted in [Firewall Settings] on the Network screen. Check whether communication via the IPv4 address of the computer is permitted in [Firewall Settings] on the Network screen of the machine. (See step 8 in "TCP/IPv4 Settings.")
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Cause 1
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The machine and cable are not properly connected.
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Remedy
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Turn OFF the machine's power switches, check that the machine is connected to the network using the proper cable, and then turn them ON. (See "Connecting the Machine to a Computer or Network.")
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Cause 2
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TCP/IP network is not properly set up.
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Remedy
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Check the following:
Confirm that the IPv4 addresses are properly set up. If the IPv4 addresses were set using DHCP, RARP, or BOOTP, confirm that they are operating.
Confirm that the IPv6 addresses are properly set up. After checking the settings of the router, set <Use Stateless Address> to 'On' to confirm whether you can obtain an address. If the IPv6 addresses were set using DHCPv6, confirm that DHCPv6 is operating.
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Cause 3
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The computer that is printing is not properly set up. (Windows)
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Remedy
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Check the following:
Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed. For instructions on how to install printer drivers, see Getting Started.
Confirm that the correct printer is set as the output destination for the computer that is printing. Check the output destination in [Printer] in [Control Panel].
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Cause 4
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The computer that is printing is not properly set up. (Macintosh)
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Remedy
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Check the following Macintosh settings:
Confirm that the proper printer driver is installed.
Confirm that the proper printer has been selected as the destination.
Confirm that [AppleTalk] is active.
Confirm that the AppleTalk connection method is EtherTalk or Ethernet.
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Cause 5
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The name of the file being printed is too long.
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Remedy
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Normally LPR sends jobs either under the name of the application software used for printing or under the file name. However, a job name longer than 255 characters cannot be sent to the printer. To correct this problem, rename the file with a shorter name.
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Cause 6
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Communication via the IP address of a computer from which data is to be sent to the machine is not permitted in [Firewall Settings] on the Network screen.
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Remedy
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Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the Network screen of the machine. (See step 8 in "TCP/IPv4 Settings," or step 6 in "TCP/IPv6 Settings.")
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Cause 7
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An error message is displayed on the touch panel display of the machine.
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Remedy
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After confirming the error message, see "List of Error Messages (Self-Diagnostic Display)," and perform the necessary operations according to the error message displayed.
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Cause
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WSD printing has not been set.
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Remedy
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Check the settings for [WSD Print Settings] on the TCP/IP Settings screen of the machine. (See step 5 in "Settings Common to TCP/IPv4 and TCP/IPv6.")
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Cause
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IPP printing has not been set.
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Remedy
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Check the settings for [IPP Print Settings] on the TCP/IP Settings screen of the machine. (See step 7 in "Settings Common to TCP/IPv4 and TCP/IPv6.")
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Cause 1
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The machine and cable are not properly connected.
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Remedy
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Turn OFF the machine's power switches, check that the machine is connected to the network using the proper cable, and then turn them ON. (See "Connecting the Machine to a Computer or Network.")
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Cause 2
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The NetWare network is not properly set up.
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Remedy
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Check the following:
Confirm that the NetWare file server is running.
Confirm that there is sufficient disk space on the NetWare file server. Large files cannot be printed if there is insufficient disk space.
Start NWADMIN or PCONSOLE, and then confirm that the print queue is set up properly and is active.
Confirm that the network settings of the machine are correctly set. (See "Protocol Settings.") Check the following in particular:
A valid frame type is selected from the Frame Type drop-down list.
[Print Server Name] and [Printer Number] are correctly specified.
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Cause 3
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The computer that is printing is not properly set up.
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Remedy
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Check the following:
Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed.
For instructions on how to install printer drivers, see Getting Started.
Confirm that the correct printer is set as the output destination for the computer that is printing. Confirm the output destination in [Printer] in [Control Panel].
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Cause 4
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If you are using an NDS PServer or Bindery PServer and the print server has a password setting, the machine's password setting is incorrect.
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Remedy
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Perform the following steps to correct the machine's password setting:
Confirm the password in the NetWare print server for printing on the machine.
Press
 (Settings/Registration) → [Preferences] → [Network] → [NetWare Settings] to open the NetWare Settings screen.Press [Set] → enter a valid password in [Print Server Password]. (The setting becomes effective when the machine is restarted.)
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Cause 5
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An error message is displayed on the touch panel display of the machine.
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Remedy
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After confirming the error message, see "List of Error Messages (Self-Diagnostic Display)," and perform the necessary operations according to the error message displayed.
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Cause 1
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The machine and cable are not properly connected.
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Remedy
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Turn OFF the machine's power switches, check that the machine is connected to the network using the proper cable, and then turn them ON. (See "Connecting the Machine to a Computer or Network.")
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Cause 2
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TCP/IP network is not properly set up.
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Remedy
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On the assumption that the TCP/IP is working correctly if you print using SMB/CIFS network, check the following:
Confirm that the IPv4 addresses are properly set up. If the IPv4 addresses were set using DHCP, RARP, or BOOTP, confirm that they are operating.
If you are using a DHCP server, confirm that the WINS server is working correctly with the DHCP server.
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Cause 3
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SMB/CIFS network is not properly set up.
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Remedy
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Confirm that SMB and WINS are properly set up.
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Cause 4
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Communication via the IPv4 address of the computer from which data is to be sent to the machine is not permitted in [Firewall Settings] on the Network screen.
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Remedy
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Check whether communication via the IPv4 address of the computer is permitted in [Firewall Settings] on the Network screen of the machine. (See step 8 in "TCP/IPv4 Settings.")
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Cause 5
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The computer that is printing is not properly set up.
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Remedy
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Check the following:
Confirm that the proper printer driver is installed. If you are printing from Windows, each computer must have a printer driver installed.
For instructions on how to install printer drivers, see Getting Started.
Confirm that the correct printer is set as the output destination for the computer that is printing. Confirm the output destination in [Printer] in [Control Panel].
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Cause 6
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An error message is displayed on the touch panel display of the machine.
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Remedy
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After confirming the error message, see "List of Error Messages (Self-Diagnostic Display)," and perform the necessary operations according to the error message displayed.
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Cause 1
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The machine and cable are not properly connected.
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Remedy
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Turn OFF the machine's power switches, check that the machine is connected to the network using the proper cable, and then turn them ON. (See "Connecting the Machine to a Computer or Network.")
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Cause 2
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The AppleTalk network is not properly set up.
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Remedy
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Confirm the AppleTalk settings. In particular, check the following:
Set the [Phase] to a valid phase type.
Set the [Zone] to the zone to which the printer belongs.
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Cause 3
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The computer that is printing is not properly set up.
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Remedy
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Check the following Macintosh settings:
Confirm that the proper printer driver is installed.
Confirm that the proper printer has been selected as the destination.
Confirm that [AppleTalk] is active.
Confirm that the AppleTalk connection method is EtherTalk or Ethernet.
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Cause 4
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An error message is displayed on the touch panel display of the machine.
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Remedy
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After confirming the error message, see "List of Error Messages (Self-Diagnostic Display)," and perform the necessary operations according to the error message displayed.
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