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Before Solving Problems

Clearing Paper Jams

Screens Indicating the Locations of Paper Jams

Main Unit (Fixing Transport Unit)

Multi-Purpose Tray

Inside the Upper and Lower Right Covers

Paper Drawers 1 and 2

Paper Drawers 3 and 4

Feeder (Duplex Color Image Reader Unit-C1) (Optional)

Paper Deck Unit-A1/Paper Deck Unit-D1 (Optional)

Document Insertion/Folding Unit-H1 (Insertion Unit) and Document Insertion Unit-L1 (Optional)

Document Insertion/Folding Unit-H1 (Folding Unit) (Optional)

External 2 Hole Puncher-A1, External 2/4 Hole Puncher-A1, and External 4 Hole Puncher-A1 (Optional)

Staple Finisher-E1/Booklet Finisher-E1 (Optional)

Booklet Finisher-E1 (Optional)

Shift Tray-E1/Copy Tray-Q1 (Optional)

Clearing Staple Jams

Staple Finisher-E1/Booklet Finisher-E1 (Optional)

List of Error Messages (Self-Diagnostic Display)

List of Error Messages (Error Codes without Messages)

If Memory Becomes Full during Scanning

Service Call Message

When the Power Does Not Turn ON

Printer/Fax Driver Troubleshooting

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Service Call Message
Contacting Your Local Authorized Canon Dealer
Setting the Limited Functions Mode from the Service Call Message Screen
If a malfunction occurs and the machine cannot operate normally, a screen similar to the one shown below is displayed. Follow the instructions that appear on the touch panel display.
NOTE
Even when the machine cannot operate normally, some functions may still be available.
When the message <Check the printer. Call service representative.> is displayed to indicate that the Print function is unavailable, functions that do not use the Print function (such as [Scan and Send]) can be used. (However, faxes cannot be sent from computers.)
When the message <Check the scanner. Call service representative.> is displayed to indicate that the Scan function is unavailable, functions that do not use the Scan function (such as [Access Stored Files]) can be used.
Contacting Your Local Authorized Canon Dealer
If a message like the one shown below appears, follow the procedure described below.
WARNING
Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
CAUTION
Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.
IMPORTANT
If you turn OFF the main power switch when there is a job waiting to print, that job is erased.
1.
Press the main power switch to the "" side.
When operating the main power switch, open the main power switch cover.
2.
Wait at least 10 seconds after the main power indicator is turned off, and then turn the main power switch back to "I" side.
When operating the main power switch, open the main power switch cover.
3.
If the machine still does not operate normally, follow the procedure below, and then contact your local authorized Canon dealer.
Turn the main power switch OFF.
Remove the power plug from the power outlet.
NOTE
When you contact your local authorized Canon dealer, have the following information available:
Product name
Details of the malfunction
The error code displayed on the touch panel display
Setting the Limited Functions Mode from the Service Call Message Screen
If the Service Call Message screen appears indicating a malfunction of a Finishing mode, you can clear it by turning Limited Functions Mode 'On' to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed.
IMPORTANT
If you shutdown the machine when there is a job waiting to print, that job is erased.
NOTE
If you set Limited Functions Mode to 'On' from the Service Call Message screen, Limited Functions Mode in Management Settings (from the Settings/Registration screen) is also set to 'On'. (See "Limiting Functions.")
1.
Press [Limit Functions].
2.
Press [Yes].
A message prompting you to turn the main power switch back ON appears.
3.
Press the main power switch to the "" side.
When operating the main power switch, open the main power switch cover.
4.
Wait at least 10 seconds after the main power indicator is turned off, and then turn the main power switch back to "I" side.
When operating the main power switch, open the main power switch cover.
The machine starts up in the Limited Functions Mode.
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