List of Error Messages (License Management)

This section explains the various messages that appear on the display, along with possible causes and remedies.

If the machine displays an error message, follow the instructions on the display.

The following is a list of error messages, along with their possible causes and remedies.

The specified file does not exist or the path is incorrect. Try to specify the path again.

Cause	The specified file does not exist, or the file path is incorrect.
Remedy	Specify the file path correctly.

The contents of the file for the license to install are incorrect or information is missing. Check the file.

Cause 1	The contents of the file are incorrect.
Cause 2	Information is missing.
Remedy	This license file cannot be installed. Contact your local authorized Canon dealer.

Cannot install this license because the number of license file ID logs that can be saved has exceeded the limit. Contact your service representative.

Cause	The license file cannot be installed because the license file ID information log will exceed the maximum number of entries.
Remedy	Perform the installation again after erasing events in the license file ID log on the [License File Log] page.

Cannot install because a used license file is specified. Try to specify the file again.

Cause	A license file which is already installed cannot be installed again. The specified license file has already been installed.
Remedy	The specified license file cannot be installed. Specify another license file.

Error: <Error Details>

Cause	An error has occurred for some reason. Refer to <Error Details> for details.
Remedy	If countermeasures against the error are still not clear from the <Error Details>, contact your local authorized Canon dealer.