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Self-Diagnostic Display
This section explains the various messages that appear on the touch panel display, along with possible causes and remedies.
Perform the necessary procedures according to the displayed self-diagnostic error message.
Self-diagnostic error messages appear on the touch panel display at the following times:
When scanning or printing cannot be performed because of an operational error
When you need to make a decision or take some action during scanning or printing
When you need to make a decision or take some action while browsing the network
The following is a list of self-diagnostic error messages, along with their possible causes and remedies.
For explanations of messages that are not listed here, see "Problem Solving," "Network," and "Using the Machine to Send/Receive a Fax."
Out of resources. Wait a while, then try again.
Set the IP Address.
No response from the server. Check the settings.
There are too many subdirectories.
No response.
Check the TCP/IP.
Cannot find the selected server. Check the settings.
Cannot connect to the selected server. Check the settings.
Check the user name, password, or settings.
Cannot complete searching due to timeout. Check the settings.
The number of search results has exceeded limits. Change search conditions and try again.
Search condition includes characters that cannot be used with the selected server.
Cannot start searching because the version setting for the server is incorrect. Check the settings.
Cannot send a document as the memory is full.
Out of resources. Wait a while, then try again.
Cause
You cannot browse the network. There is a lack of TCP/IP resources because documents have just been continuously sent or are being continuously sent via FTP or Windows (SMB).
Remedy
Wait for a while, and try browsing again.
Set the IP Address.
Cause
This machine is not set with an IP address.
Remedy
Specify the IP Address Settings in TCP/IP Settings in Network in Preferences (Settings/Registration), turn the machine's main power OFF, and then back ON.
No response from the server. Check the settings.
Cause
The specified server settings are incorrect, or the server is not turned ON. Alternatively, the machine's TCP/IP resources may be low.
Remedy
Wait for a while, and then try browsing again. If there is still no response from the server, try selecting another server.
There are too many subdirectories.
Cause
You have exceeded the maximum number of subdirectory levels allowed.
Remedy
Specify a different destination because the directory level that you are trying to access cannot be specified.
No response.
Cause 1
The server was not running when you tried to send.
Remedy
Make sure that the server is ON, and check the destination.
Cause 2
The network connection was lost when you tried to send. (Either you could not connect to the destination, or the connection was lost before the job could be completed.)
Remedy
Check the status of the network.
Cause 3
A TCP/IP error occurred when you tried to send an e-mail message or I-fax.
Remedy
Check that the network cables and connectors are properly connected.
Check the TCP/IP.
Cause
The machine's TCP/IP connection is not operating.
Remedy
Check the IP Address Settings (IP Address, DHCP, RARP, BOOTP) in TCP/IP Settings in Network in Preferences (Settings/Registration). (See "Confirming TCP/IPv4 and TCP/IPv6 Settings.")
Cannot find the selected server. Check the settings.
Cause 1
The IP address that the machine should connect to cannot be determined.
Remedy 1
Check the DNS Settings in TCP/IP Settings in Network in Preferences (Settings/Registration). (See "Confirming TCP/IPv4 and TCP/IPv6 Settings.")
Remedy 2
Check whether the DNS server's DNS settings are correct.
Cause 2
If <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use (security auth.)' for the LDAP server, the machine will not be able to determine the host name.
Remedy
Check the DNS Settings in TCP/IP Settings in Network in Preferences (Settings/Registration). (See "Confirming TCP/IPv4 and TCP/IPv6 Settings.")
Cannot connect to the selected server. Check the settings.
Cause
The machine cannot connect to the specified IP address/port.
Remedy 1
Check the Gateway Address setting in IP Address Settings in TCP/IP Settings in Network in Preferences (Settings/Registration). (See "Confirming TCP/IPv4 and TCP/IPv6 Settings.")
Remedy 2
Check the Server Address and Port Number in Register LDAP Server in Set Destination (Settings/Registration). (See "LDAP Server Settings.")
Remedy 3
Check whether the LDAP server is operating normally.
Remedy 4
If <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use (security auth.)' for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter.
Check the user name, password, or settings.
Cause 1
When setting Login Information for the LDAP server to 'Use' or 'Use (Security Auth.)', the user name or password is incorrect.
Remedy
Check the User Name and Password settings when <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use' or 'Use (Security Auth.)'. (See "LDAP Server Settings.")
Cause 2
When setting Login Information for the LDAP server to 'Use (Security Auth.)', the domain name is incorrect.
Remedy
Check the Domain Name setting when <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use (Security Auth.)'. (See "LDAP Server Settings.")
Cannot complete searching due to timeout. Check the settings.
Cause
The search could not be completed within the time specified under <Search Timeout>.
Remedy
Increase the time setting for Search Timeout in Register LDAP Server in Set Destination (Settings/Registration). (See "LDAP Server Settings.")
The number of search results has exceeded limits. Change search conditions and try again.
Cause
The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search.
Remedy 1
Narrow down the search criteria, and then search again.
Remedy 2
Increase the maximum number of addresses to search. (See "LDAP Server Settings.")
Search condition includes characters that cannot be used with the selected server.
Cause 1
"\" is used in the search criterion.
Remedy
Remove "\" from the search criterion, and then search again.
Cause 2
The combination of characters used in the search criterion does not constitute an acceptable search criterion.
There is an unequal number of "("and")".
"*" is not placed within "( )".
Remedy
Make sure that the characters for the search criterion are combined properly, and then search again.
Cause 3
If <LDAP Server Version and Character Code> is set to 'ver.2 (JIS)', characters other than ASCII Code (0x20-0x7E) are being used.
Remedy
Omit characters that cannot be used, and then search again.
Cannot start searching because the version setting for the server is incorrect. Check the settings.
Cause
Although 'ver. 3' is set as the server LDAP version number in Register LDAP Server in Set Destination (Settings/Registration), the LDAP server is running on version 2.
Remedy
Set Server LDAP version and character code in Register LDAP Server in Set Destination (Settings/Registration) to 'ver. 2'. (See "LDAP Server Settings.")
Cannot send a document as the memory is full.
Cause
The document could not be sent because there was insufficient memory available.
Remedy 1
Resend the document at a lower resolution.
Remedy 2
Delete the unnecessary documents stored in the Mail Box to make more memory available. (See "Scan and Store," "Fax/I-Fax Inbox," and "Access Stored Files.")
Remedy 3
If this problem occurs frequently, contact your local authorized Canon dealer.
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