Error Messages (Self-Diagnostic Display)

This section explains the various messages that appear on the touch panel display, along with possible causes and remedies.

Self-diagnostic error messages appear on the touch panel display at the following times:

When scanning or printing cannot be performed because of an operational error

When you need to make a decision or take some action during scanning or printing

When you need to make a decision or take some action while browsing the network

Perform the necessary procedures according to the displayed self-diagnostic error message.

The following is a list of self-diagnostic error messages, along with their possible causes and remedies.

For explanations of messages that are not listed here, see "Problem Solving."

No response from the server. Check the settings.

Cause	The specified server settings are incorrect, or the server is not turned ON. Alternatively, the machine's TCP/IP resources may be low.
Remedy	Wait for a while, and then try browsing again. If there is still no response from the server, try selecting another server.

There are too many subdirectories.

Cause	You have exceeded the maximum number of subdirectory levels allowed.
Remedy	Specify a different destination because the directory level that you are trying to access cannot be specified.

Cannot find the selected server. Check the settings.

Cause	If <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use (security auth.)' for the LDAP server, the machine will not be able to determine the host name.
Remedy	Check the DNS Settings in TCP/IP Settings in Network in Preferences (Settings/Registration). (See "TCP/IPv4 Settings" and "TCP/IPv6 Settings.")

Cannot connect to the selected server. Check the settings.

Cause	The machine cannot connect to the specified IP address/port.
Remedy 1	Check the Server Address and Port Number in Register LDAP Server in Set Destination. (See "Registering an LDAP Server.")
Remedy 2	Check whether the LDAP server is operating normally.
Remedy 3	If <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use (Security Auth.)' for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter.

Check the user name, password, or settings.

Cause 1	When setting Login Information for the LDAP server to 'Use' or 'Use (Security Auth.)', the user name or password is incorrect.
Remedy	Check the User Name and Password settings when <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use' or 'Use (Security Auth.)'. (See "Registering an LDAP Server.")
Cause 2	When setting Login Information for the LDAP server to 'Use (Security Auth.)', the domain name is incorrect.
Remedy	Check the Domain Name setting when <Login Information> in Register LDAP Server in Set Destination (Settings/Registration) is set to 'Use (Security Auth.)'. (See "Registering an LDAP Server.")

Cannot complete searching due to timeout. Check the settings.

Cause	The search could not be completed within the time specified under <Search Timeout>.
Remedy	Increase the time setting for Search Timeout in Register LDAP Server in Set Destination (Settings/Registration). (See "Registering an LDAP Server.")

The number of search results exceeded the upper limit. Change search conditions, then try again.

Cause	The number of addresses that meet the search criteria exceeds the specified maximum number of addresses to search.
Remedy 1	Narrow down the search criteria, and then search again.
Remedy 2	Increase the maximum number of addresses to search. (See "Registering an LDAP Server.")

Search condition includes characters that cannot be used with the selected server.

Cause 1	"\" is used in the search criterion.
Remedy	Remove "\" from the search criterion, and then search again.
Cause 2	The combination of characters used in the search criterion does not constitute an acceptable search criterion. There is an unequal number of "("and")". "*" is not placed within "( )".
Remedy	Make sure that the characters for the search criterion are combined properly, and then search again.
Cause 3	If <LDAP Server Version and Character Code> is set to 'ver.2 (JIS)', characters other than ASCII Code (0x20-0x7E) are being used.
Remedy	Omit characters that cannot be used, and then search again.

Cannot start searching because the version setting of the server is incorrect. Check the settings.

Cause	Although 'ver. 3' is set as the server LDAP version number in Register LDAP Server in Set Destination (Settings/Registration), the LDAP server is running on version 2.
Remedy	Set <LDAP Server Version and Character Code> in Register LDAP Server in Set Destination (Settings/Registration) to 'ver. 2'. (See "Registering an LDAP Server.")

The document could not be sent because there was insufficient memory available.

Cause	The document could not be sent because there was insufficient memory available.
Remedy 1	Resend the document at a lower resolution.
Remedy 2	Delete unnecessary documents and documents with errors to make more memory available. (See "Scan and Store," "Fax/I-Fax Inbox," and "Access Stored Files.")
Remedy 3	If this problem occurs frequently, contact your local authorized Canon dealer.