How do you cancel a transmission while a document is being scanned?
Press 
on the control panel, or press [Stop] on the touch panel display.
on the control panel, or press [Stop] on the touch panel display.How do you cancel a transmission after the document has been scanned?
Press [Status Monitor/Cancel] → [Send] → [Job Status] → select [Fax] from the drop-down list → select the document that you want to cancel → press [Stop] → [Yes]. However,documents that are being sent may not be cancelled even if you press [Stop]. (See "Using the Status Monitor/Cancel Screen.")
Are you sending a fax document using the Direct Sending mode?
Press on the control panel, or press [Stop] on the touch panel display.
on the control panel, or press [Stop] on the touch panel display.Is the destination setting correct?
Check the destination setting of the recipient.
Is the destination stored in the Address Book correct?
Check the destination in the Address Book. (See "Checking/Changing Information for the Stored Addresses.")
Has trouble occurred in the remote machine?
Check to ensure that the remote machine can receive documents. If it cannot, check to see whether the machine is turned OFF, is out of recording paper, or has insufficient available memory.
Is the telephone line type set correctly?
Check the type of telephone line that has been set. (See "Fax Line Settings.")
If you are sending with a subaddress setting, did you enter the correct subaddress and password for the destination?
Check the subaddress and password settings.
Is the line connected to a private branch exchange switchboard or terminal adapter?
Set Check Dial Tone Before Sending in Fax Settings in Send in Function Settings (Settings/Registration) to 'Off'. (See "Checking the Dial Tone before Sending.")
Are unwanted documents stored in memory?
Check the TX Document and RX Document memory, and delete unnecessary documents and documents with errors from memory. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
Is the platen glass clean?
Use your machine to make a copy of the document, and check it for streaks. If streaks appear, clean the platen glass. (See "Routine Maintenance.")
Is the Exposure setting set towards '
' (Light) and the Original Type setting set to 'Photo'?
' (Light) and the Original Type setting set to 'Photo'?Change the Exposure setting to '
' (Dark) and the Original Type setting to 'Text'. Try sending the document again. (See "Original Type" and "Adjusting Overall Density for Scanning.")
' (Dark) and the Original Type setting to 'Text'. Try sending the document again. (See "Original Type" and "Adjusting Overall Density for Scanning.")Are the subaddress and password of the remote machine specified correctly?
Check to see if the machine has a subaddress function.
Check with the remote party to see if the specified subaddress and the RX password at both this machine and the remote machine are the same.
Has trouble occurred in the remote machine?
Check to make sure that the remote machine can receive documents. If it cannot, check to see whether the recipient's machine has been turned OFF, is out of recording paper, or has insufficient available memory.
Are the subaddress and password for the destination stored in the Address Book correct?
Check the subaddress and password settings for the destination stored in the Address Book.
Is a pause inserted in the fax number?
If you are sending to a machine that is slow in switching over to fax receiving, insert a pause after the destination's fax number.
Does the machine have sufficient memory?
Delete unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
Is the RX password set in your machine?
If <RX Password> is set in Fax Settings in Receive/Forward in Function Settings (Settings/Registration), documents can be received only from senders that use the correct password. Confirm this with your System Manager. (See "Setting the Receive Password.")
Are the forwarding conditions in Forwarding Settings in Function Settings (Settings/Registration) set correctly?
Check the Forwarding Conditions, and inform the sender of those settings. (See "Storing Forwarding Settings.")
Is Forwarding Settings set to 'On' using [Validate/Invalidate]?
Forwarding Settings must be set to 'On' to be effective. (See "Forwarding Received Documents.")
Is there sufficient available memory?
Delete unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
Delete unnecessary documents from the Confidential Fax Inboxes. (See "Various Inbox Functions.")
Is there sufficient available memory?
Delete unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Fax/I-Fax Inbox," "Scan and Store," and "Access Stored Files.")
Delete unwanted documents from the Memory RX Inbox. (See "Various Inbox Functions.")
Is the platen glass of the sender's machine clean?
Make a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to send the document again.
Are documents being sent at a high resolution?
It is recommended that you send documents containing text only in a lower resolution.
Is the ECM TX or ECM RX set to 'On'?
Set ECM TX and ECM RX to 'Off'. (See "ECM Transmission" and "ECM Reception.")
Was the original type set to 'Text/Photo' when sending the document?
Select 'Text' from the Original Type drop-down list if the original does not contain any photos. (See "Original Type.")
If your machine is connected to a rotary pulse line, is your machine set for tone dialing?
Set the machine for tone dialing to use fax information services. (See "Fax Information Services.")
Did you receive an instruction from the sender to set the machine to receive?
Press [Start RX]. (See "Fax Information Services.")
Is a pause inserted in the fax number?
Insert a pause after the country code, or after the fax number of the recipient, and then dial the number again. (See "Specifying a Fax Number.")
Change the Long Distance setting on the Option screen if you are sending documents to destinations stored in the Address Book. (See "Checking/Changing Information for the Stored Addresses.")
Did you hear the dial tone before entering the fax number?
Make sure that you hear the dial tone before entering the fax number. If you enter the fax number before hearing the dial tone, the call may not be connected, or an incorrect number may be dialed.